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 Frequently Asked Questions
Download BWA Merchant Services FAQs
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What can BWA Merchant Services offer my business?
BWA Merchant Services can offer you flexible payment acceptance solutions to suit your business needs - by phone, facsimile, mail, internet or in person - as well as:
- Competitive pricing and visible fees
- 24/7 technical support
- Online access to transaction information - no need to wait for a statement
- May reduce time you spend on paperwork and cash handling
- May improve your cash flow
- Easy application process - simply give us a call on 1800 655 204
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How quickly can I have a terminal installed?
Once your application has been received it takes around 10 days to process. Once approved, your terminal will be delivered to you for installation. Applications that have been incorrectly completed may take longer to process.
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What cards can I accept?
You can accept all major debit and credit cards. American Express, Diners Club and JCB cards can also be accepted, however require a separate agreement with the card scheme provider.
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How quickly can I access the funds in my account?
Payments are processed on a daily basis and credited to your nominated bank account. If you do not have a Bankwest business account, please allow longer for settlement of funds.
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How is my Merchant Service Fee (MSF) calculated?
BWA Merchant Services use many variables to determine your MSF. These can include
- The average transaction dollar figure you process
- The number of transactions your process daily
- Annual credit card turnover
As the MSF is unique to each business, please contact us on 1800 655 204 for more information.
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I currently accept payments manually. Can I change to electronic payments?
Yes. In fact by switching from manual payments to electronic payments you may save yourself time and reduce your costs and paperwork.
Completing manual vouchers and obtaining authorisation can be a time consuming task. With an EFTPOS terminal, authorisation happens automatically as part of the transaction process with the simple swipe of a card. In addition, transactions will be credited to your nominated Bankwest business account daily.
Simply contact BWA Merchant Services on 1800 655 204 to discuss upgrading your merchant service account to accept electronic payments.
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Why is my application subject to a credit review?
The ability to accept credit card payments is equivalent to giving you an unsecured line of credit, therefore all applications are subject to a review of business credit history.
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What ongoing support can you provide my business?
We will continue to support your business through our 24/7 technical help desk, reporting and settlement.
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Call 1800 655 204 or check our FAQ's.
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FAQs
