Self Help

Listed below are links to helpful guides, forms and brochures.

For guides regarding the use of your BWA Merchant Services EFTPOS terminal, click on the link below to download a PDF version.

• BWA Merchant Services EFTPOS standalone terminal VX570 User Guide
• BWA Merchant Services EFTPOS mobile terminal VX670 User Guide
• BWA Merchant Services EFTPOS mobile terminal VX670 User Guide
• BWA Merchant Services RAM User Guide
• BWA Merchant Services Global Gateway Virtual Terminal User Guide

Forms

To order Stationery download the Credit Card/EFTPOS Merchant's Supply Order and fax to 1300 66 4660.

Authorising Credit Card Transaction Brochure

For instructions on how to authorise credit card transactions processed manually download the BWA Merchant Services Authorising Credit Card Transaction Brochure

To view any pdf files, you must have Adobe® Acrobat® Reader® software. If you do not have this program, then you can download it free.

Protecting your Business

There are various risks associated when accepting credit card transactions. Please review Your Guide to Fraud Protection and your Merchant Guide to Chargebacks and Disputes for information on the potential risks, warning signs and how you can best protect your business.

• BWA Merchant Services Fraud Protection Guide
• Merchant Guide to Chargebacks & Disputes
• BWA Merchant Services Overpayment & money transfer scams leaflet
• Safeguard Against Skimming – Merchant Education Training
  (Video 1, Video 2)

For further queries or assistance please email the BWA Merchant Services Fraud team at fraud@bwams.com.au or call the BWA Merchant Services Helpdesk on 1800 243 444.